Printed  tickets:

Each ticket must be printed full page on white A4 paper (8 1/2" x 11"), blank front and back, without changing the print size.

Partially printed, dirty, damaged or illegible tickets will be considered invalid.

The ticket holder’s first name and surname, details of the chosen activity, the QR code and the booking number must all be legible.

You must check the details and condition of the tickets you print. Poorly printed tickets may be refused at the museum entrances.

If you have a problem when printing your ticket, you can reprint it using the download link in the confirmation email.

E-tickets:

You can show your digital ticket(s) on your phone.

You can download your tickets from the link on the Order Summary page or in your booking confirmation email.

Make sure your phone can open and display PDF files.

You will find your downloaded tickets in your Downloads folder.

Your tickets must be in PDF format. Photographs or screenshots of your tickets and your order confirmation will not be accepted at the museum entrances.

If you have a problem downloading your ticket, you can try again using the ticket download link in your confirmation email.