To change the ticket holder’s name or the date or time of your visit, visit our website and sign in to your account. Then hover the mouse over your name and click on the My Orders tab.
On the Search your Order page, use the calendar to indicate the date of purchase of your tickets, then click on Search. Your orders will appear in order of purchase.
Select the order you wish to change. For each ticket, you can change the date and time of your visit or the ticket holder’s name by clicking on the appropriate buttons.
Use the calendar to select a new date and time for your visit. All tickets purchased for visits before 15 January 2024 can only be changed for visits before that date : for more information, click here.
To change the ticket holder’s name, fill in the appropriate fields on the form.
For each change you make, you will receive a confirmation email. You can then download your new ticket.